When booking and/or purchasing the services offered through the site www.encounterpanama.com the following terms and conditions apply:

1. TERMS OF USE

By purchasing services through our site www.encounterpanama.com, the user agrees to be bound by the terms and conditions set forth on this page, as well as all applicable laws and regulations in accordance with the laws in force.

Please visit this page of the site regularly. If you violate the conditions described in this document for fraudulent or fraudulent causes attributable to you, Encounter Panama may cancel the services you have purchased, being free to take any legal action it deems appropriate.

The content (information, images, photos, graphic content, trademarks and logos) and software of this site is the property of Encounter Panama and/or its suppliers and is protected under international and national copyright laws.

2. PRIVACY POLICY

In accordance with the laws for the protection of personal data, Encounter Panama guarantees that your personal data will be handled with strict confidentiality and at no time will be sold to any entity except the delivery of such data to be made by Encounter Panama to the service provider for the purposes of the customer being registered as a confirmed reservation of the service purchased and that the user authorizes as of now to deliver, without prejudice to the right of the consumer to request the suspension thereof according to the laws in force.

The transfer of data between the user’s computer and the Encounter Panama server is protected by a SSL protocol code. Thanks to this, the misuse of data entered on the site is impossible.

Although Encounter Panama uses the latest technology to safeguard the information that is provided by users, there is not a completely secure system that can protect the information from being obtained or intercepted illegally or without authorization by third parties.

In view of the above, the customer may, if he/she prefers, purchase his/her tourist services at the point of sale located at the address shown on this website.

3. POLICIES FOR RETURNS AND EXCHANGES OF PURCHASES MADE THROUGH THE INTERNET
Voluntary Returns

Any contract entered into through this site may not be withdrawn by the user or consumer. However, you may request for refunds or exchanges that may be accepted voluntarily by the company, as long as the restrictions of the site administrator tools or operator will allow it. To request a refund or exchange of the services contracted on this site, you must come to our office or respective location, presenting the voucher and proof of payment for the service purchased. Also, in case you have or do not have any of these documents, you may contact us through the “Contact Us” section available on the website.

4. BENEFITS AND CONDITIONS OF THE SYSTEM

Before making your purchase, carefully review the tourist service you wish to purchase, the destination, the date, the schedule, the locations, the quantity, etc.

  • Encounter Panama provides a complete description of the services offered through this website, along with their specific terms that apply to each service and their prices.

  • All services are online, therefore, wherever the client is, he/she will be able to access an immediate choice.

  • The purchase is subject to credit card authorization and Bank data verification.

  • The delivery through the purchased services is immediate, through the printing by the customer of a document in .pdf format called Voucher that is displayed directly on the web page and has no additional costs.

  • There are no changes, refunds or returns, except in cases where the service indicates otherwise according to the policy established in each of them.

5. DISCLAIMER OF LIABILITY

The site and its content are delivered protected and according to the utmost security capabilities for the user based on available technological tools; however, Encounter Panama can not ensure that third parties acting in bad faith can not damage or infect the site or refer the user to sites, products, services or actions external to the business of the company and cause inconvenience to the user. If any failure occurs, you can report it in writing through the “Contact Us” section available on the website.

The user assumes full responsibility for maintaining the confidentiality of your secret password registered on this website, which allows you to make purchases, request services and reservations and obtain information. This password is for personal use and its delivery to third parties does not involve Encounter Panama’s responsibility in case of misuse.

Access to the website may be temporarily restricted without prior notice for repairs or changes and for maintenance purposes.

Encounter Panama may suspend or terminate your registration as a user immediately and without notice if it believes that there is a risk to the security of the website, or in the event that you fail to comply with any of your obligations under these Terms and Conditions of Use.

Encounter Panama assumes no liability of any kind arising from:

  • Incompatibility of the website with any equipment, software or telecommunications link.

  • Technical problems, including errors or interruptions in the website.

  • Inadequacy of the website for the particular needs of any user.